Orders are processed and shipped within 24 to 48 working hours from order confirmation, except during unforeseen circumstances or high-demand periods.
Estimated Delivery Times:
Local Zone: 1-3 working days.
National Zone: 3-7 working days.
Shipments will be delivered within 3-7 working days from the shipping date, depending on your location.
Order Confirmation: For purchases made with cash on delivery, the customer will be contacted via WhatsApp at +1 980 202-0544 to confirm the order. If WhatsApp messages cannot be received, we will contact the customer via SMS or phone call.
Delivery times may vary due to extraordinary events or force majeure (e.g., holidays, emergencies, transport issues, etc.).
Shipping Costs Shipping costs will be calculated at checkout based on the destination and the selected shipping method. The final cost will be clearly displayed before confirming the order.
Currently, domestic shipments within the United States qualify for free shipping.
Order Tracking Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to monitor the real-time status of your shipment.
Shipping Destinations We currently ship nationwide within the United States. International shipping is not yet available, but we are working to expand our delivery options.
Delayed Shipments If shipping or delivery delays occur, we will notify you promptly. We are not responsible for delays caused by factors beyond our control, such as customs clearance, postal checks, strikes, or adverse weather conditions.
Order Modifications or Cancellations To modify or cancel an order, please contact our customer service within 24 hours of placing the order. Once the order has been shipped, modifications or cancellations will not be possible until the delivery is completed.
Shipping Issues For any shipping-related issues such as damaged or missing packages, please contact our customer service within 48 hours of receiving the package or reporting non-delivery. We will investigate the issue and take necessary steps to resolve it as soon as possible.
For further assistance, please visit our website at www.neilat.com or contact our customer service at helpneilat@gmail.com or +1 980 202-0544.
